What we understand of customer service is a complex interpretation of what it really is?

Yesterday, I was out to get a hair cut. The first salon I visited I inquired about their prices and time it would take. The lady was least interested and just continued working while she replied. She did not even check-in to see if she had answered my question. Looking at her being busy, I decided that she did not have time for a first-time customer and just left the salon.

I then went to another location and went into the salon. This time the lady came up to me and showed a keen interest in me. She smiled and answered all my questions. She quoted a higher price and gave me some ideas on what she had in mind in terms of my haircut. I was so excited about her recommendations. She kept smiling when I negotiated the price. She willingly went to the owner who accepted to give the haircut for a better price. She smiled and said, ” You have come here for the first time and I really want you to have a good experience.”

What she got – me as a long-time customer, my friends who heard from me about her and a BIG TIP. (eventually I spent more than the price she had quoted initially)

It is never about the money – it is always about what how you are building relationships. So, are you a person who comes across as a joyous and happy individual who gravitates people to them or are you a person who is passing opportunities because you are too busy BEING BUSY?